MTS Allstream - NetCOOL System Integration
Performed, led and supported the collection of requirements, development, project management and the introduction of new operational processes for the integration of NetCOOL technology into a large Canadian Telco. All major services and OSS systems were aggregated by NetCOOL. Facility databases, trouble ticket systems and Customer databases are used to correlate alarms from network elements to customer services and to support pro-active repair of network failures.